Privacy Policy

Last updated: 8 November 2021

Bordio SIA. (“Bordio”, “we”, “our” or “us”) is concerned about your privacy and wants you to be familiar with how we collect, use and disclose your information. This Privacy Policy explains our online information practices applicable to the websites available under the domain name “bordio.com” (the “Sites”) and certain Bordio online services (the “Platform” or “Services”). We will only collect, use and disclose your information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and forms part of our Terms of Service which outline the terms and conditions you agree to when accessing and using the Sites and Services. By providing Personal Information to us or by using our Site or Services, you agree and consent to the collection, use and disclosure of your information as outlined in this Privacy Policy. We may revise this Privacy Policy at any time by updating this posting or otherwise providing notice to you. Use of the Sites or Services after such revisions are posted will signify your agreement to the revised Privacy Policy. You should visit this page periodically to review this Privacy Policy and any revisions. Your continued use of the Sites and Services following the posting of any changes to this Privacy Policy means you accept such changes.

Applicability of this Privacy Policy

This Privacy Policy applies to Bordio’s Services (a cloud-based (online) platform created by Bordio for task management, project management, scheduling and team collaboration, which can be used for both individual and business purposes, available as a web browser application and a mobile application), Bordio website and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Bordio. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Bordio’s business.

Information we collect and receive

Bordio may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

1. Customer Data. Customers or individuals granted access to an Account by a Customer (“Authorized Users”) routinely submit Customer Data to Bordio when using the Services.
2. Other Information. Bordio also collects, generates and/or receives Other Information:
   1. Project and Account Information. To create or update an Account, you or your Customer (e.g., your employer) supply Bordio with an email address, phone number, password, domain and/or similar account details.
   2. Usage Information.
      1. Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, Bordio logs the projects, tasks, people, features, content and links you interact with.
      2. Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
      3. Device information. Bordio collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
      4. Location information. We may use an IP address received from your browser or device to determine approximate location.
   3. Bordio uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services. For more details about how we use these technologies, please see our Cookie Policy.
   4. Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.
   5. Third Party Data. Bordio may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
   6. Additional Information Provided to Bordio. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Bordio.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Project details, is not provided, we may be unable to provide the Services.

How we use information

Customer Data will be used by Bordio in accordance with Customer’s instructions, including any applicable terms in the Terms of Service Agreement, and as required by applicable law. Bordio is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Project, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
Bordio uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Bordio uses Other Information:

• To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
• As required by applicable law, legal process or regulation.
• To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
• To develop and provide search, learning and productivity tools and additional features. Bordio tries to make the Services as useful as possible for specific Projects and Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of tasks, roles or expertise to an Authorized User, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
• To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Bordio. These are marketing messages so you can control whether you receive them.
• For billing, account management and other administrative matters. Bordio may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
• To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Bordio may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Data retention

Bordio will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer may be able to customize its retention settings and apply those customized settings at the Account level, project level or other level. Customer may also apply different settings to tasks, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. Bordio may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Bordio to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

How we share and disclose information

This section describes how Bordio may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Bordio does not control how they or any other third parties choose to share or disclose Information.

• Customer’s Instructions. Bordio will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
• Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same Account. For example, an Authorized User’s email address may be displayed with their Account profile.
• Collaborating with Others. The Services provide different ways for Authorized Users working in the same Account to collaborate, such as shared projects.
• Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export logs of Account activity, or accessing or modifying your profile details.
• Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services. Additional information about the subprocessors we use to support delivery of our Services is set forth in our Data Processing Agreement.
• Corporate Affiliates. Bordio may share Other Information with its corporate affiliates, parents and/or subsidiaries.
• During a Change to Bordio’s Business. If Bordio engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Bordio’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
• Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective Bordio customer the average amount of time saved using Bordio within a typical project.
• To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
• To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of Bordio or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
• With Consent. Bordio may share Other Information with third parties when we have consent to do so.

Security

Bordio takes security of data very seriously. Bordio works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, Bordio cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

Age limitations

To the extent prohibited by applicable law, Bordio does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will takes steps to delete such information.

Changes to this privacy policy

Bordio may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Bordio will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Correcting and updating your information

Customers may update or change the personal information they have provided Bordio by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected as “Data Processors,” please contact us at contact@bordio.com. We will respond to such queries within 30 business days.

Data Processor:
Bordio SIA
Registration number: 40203317023
Address: Katlakalna iela 9A, Riga, Latvia, LV-1073
E-mail: contact@bordio.com

We ensure that your data is always treated according to the applicable data protection laws.